Frequently asked questions
HOW DO I REGISTER FOR THE WEDDING?
Use the Wedding Registration form to tell us what room type and other services you need. You can also opt to call us directly. Once you've registered and selected your services, you will receive an invoice with a link to a payment agreement.
WHEN ARE PAYMENTS DUE?
A deposit equal to 50% of your room total is due by November 16, 2018. The Final Balance is due February 16, 2019.
CAN I SET UP A PAYMENT PLAN?
Yes! You have 3 options:
WHAT IS THE CANCELLATION POLICY?
Any deposit or payments made towards bookings as part of wedding groups are fully refundable if requested in writing to [email protected] by November 16, 2018. If a cancellation request is not made in time, all monies paid towards travel will be non-refundable.
IS TRAVEL INSURANCE AVAILABLE?
Travel Protection is available and highly recommended. A travel protection policy can be added at any point; however, in order to receive the full benefit of the travel insurance/protection policy, you must add it within 14 days of your first booking deposit. Otherwise, some benefits, such as the preexisting condition waiver benefit may not apply. Please note that once purchased, a travel protection/insurance policy is nonrefundable. You can call or email [email protected] to receive a quote or obtain a quote online this link.
WILL I NEED A PASSPORT?
Yes! A passport book is needed to fly to and from the U.S. to Mexico. Please take the time now to locate your passport and check the expiration date; make sure it is valid for 6 months after your anticipated return date. Check the US State Department website at this link for more passport information.
CAN YOU HELP ME WITH ROUND-TRIP RESORT TRANSPORTATION?
Your room rate includes round trip shared transportation to and from the Finest Playa Mujeres resort. If you would like to upgrade to private transportation please contact us.
IS THERE A TOURIST VISA FEE?
Your tourist VISA fee should be included with your airfare. You should not need to purchase a separte tourist VISA to enter Mexico.
WHAT IS THE WEATHER LIKE?
The weather in Mexico is hot and humid with averages in the 80s year around. Humidity is lowest during Dec-Feb and increases the closer you get to August. Hurricane season starts in June and continues through November. There is a gentle breeze that comes off the ocean on most days, so make sure to pack plenty of sunscreen because the breeze makes it easy to forget just how hot and strong the sun really is!
DO I NEED AN ADAPTER FOR MY ELECTRONICS?
You do not need an adapter for your electronics; the outlets in the Mexico will accept U.S. plugs.
WHAT IF I WANT TO BOOK EXCURSIONS?
You can check out a sample of the excursions we offer at this link. However, if there are other activities that you are interested in please give us a call and let us know what you'd like to do, what date, and how many guests are participating and we’d be happy to make the arrangements if possible.
CAN YOU HELP ME BOOK AIR TRAVEL?
If you are using airline awards we are unable to assist with flights. Otherwise, we’d be more than happy to assist with flights. Quite frequently when combining your flight and hotel booking and booking hotel and air simultaneously we can achieve a package discount for you. If your room has already been confirmed at the time you’d like to book your flight we may not be able to achieve that efficiency. If you need flight assistance, please call us, or be sure to include the proper information on each form such as your travel dates, departure airport, number of people traveling, and any special requests.
CAN I BOOK ON MY OWN IF I FIND A CHEAPER ROOM?
The couple asks those planning to attend their wedding to please book one of the rooms that they have worked diligently to reserve and contract for you. Please keep in mind that our room prices include round trip airport transfers and all taxes and fees as well as a gift for the couple and perks for you as the wedding guests.
Use the Wedding Registration form to tell us what room type and other services you need. You can also opt to call us directly. Once you've registered and selected your services, you will receive an invoice with a link to a payment agreement.
WHEN ARE PAYMENTS DUE?
A deposit equal to 50% of your room total is due by November 16, 2018. The Final Balance is due February 16, 2019.
CAN I SET UP A PAYMENT PLAN?
Yes! You have 3 options:
- You can make a deposit using the payment form and then let the balance charge automatically on the final balance due date.
- You can make a deposit using the payment form and elect to pay the balance in equal monthly payments with final payment to be charged on the final balance due date.
- You can make a deposit using the payment form and then make additional payments whenever you’d like using the “make payment” page. If there's any balance left, it will be charged automatically on the final balance due date.
WHAT IS THE CANCELLATION POLICY?
Any deposit or payments made towards bookings as part of wedding groups are fully refundable if requested in writing to [email protected] by November 16, 2018. If a cancellation request is not made in time, all monies paid towards travel will be non-refundable.
IS TRAVEL INSURANCE AVAILABLE?
Travel Protection is available and highly recommended. A travel protection policy can be added at any point; however, in order to receive the full benefit of the travel insurance/protection policy, you must add it within 14 days of your first booking deposit. Otherwise, some benefits, such as the preexisting condition waiver benefit may not apply. Please note that once purchased, a travel protection/insurance policy is nonrefundable. You can call or email [email protected] to receive a quote or obtain a quote online this link.
WILL I NEED A PASSPORT?
Yes! A passport book is needed to fly to and from the U.S. to Mexico. Please take the time now to locate your passport and check the expiration date; make sure it is valid for 6 months after your anticipated return date. Check the US State Department website at this link for more passport information.
CAN YOU HELP ME WITH ROUND-TRIP RESORT TRANSPORTATION?
Your room rate includes round trip shared transportation to and from the Finest Playa Mujeres resort. If you would like to upgrade to private transportation please contact us.
IS THERE A TOURIST VISA FEE?
Your tourist VISA fee should be included with your airfare. You should not need to purchase a separte tourist VISA to enter Mexico.
WHAT IS THE WEATHER LIKE?
The weather in Mexico is hot and humid with averages in the 80s year around. Humidity is lowest during Dec-Feb and increases the closer you get to August. Hurricane season starts in June and continues through November. There is a gentle breeze that comes off the ocean on most days, so make sure to pack plenty of sunscreen because the breeze makes it easy to forget just how hot and strong the sun really is!
DO I NEED AN ADAPTER FOR MY ELECTRONICS?
You do not need an adapter for your electronics; the outlets in the Mexico will accept U.S. plugs.
WHAT IF I WANT TO BOOK EXCURSIONS?
You can check out a sample of the excursions we offer at this link. However, if there are other activities that you are interested in please give us a call and let us know what you'd like to do, what date, and how many guests are participating and we’d be happy to make the arrangements if possible.
CAN YOU HELP ME BOOK AIR TRAVEL?
If you are using airline awards we are unable to assist with flights. Otherwise, we’d be more than happy to assist with flights. Quite frequently when combining your flight and hotel booking and booking hotel and air simultaneously we can achieve a package discount for you. If your room has already been confirmed at the time you’d like to book your flight we may not be able to achieve that efficiency. If you need flight assistance, please call us, or be sure to include the proper information on each form such as your travel dates, departure airport, number of people traveling, and any special requests.
CAN I BOOK ON MY OWN IF I FIND A CHEAPER ROOM?
The couple asks those planning to attend their wedding to please book one of the rooms that they have worked diligently to reserve and contract for you. Please keep in mind that our room prices include round trip airport transfers and all taxes and fees as well as a gift for the couple and perks for you as the wedding guests.